Fraktpolicy
Shipping Policy – Felora
At Felora, we want to ensure your order arrives quickly and safely.
Shipping: [CONFIRM: insert actual shipping cost or free-shipping threshold for the Norwegian market — see note under point 5 in Terms and Conditions]
Order Processing:
- Orders placed before 12:00 PM are normally processed the same business day
- Orders placed after 12:00 PM are processed the next business day
- All orders are shipped with reliable shipping carriers
Delivery Time:
- Order processing: 1–3 business days after confirmed order
- Normal delivery time to Norway: 5–10 business days after dispatch
- During peak seasons, e.g., promotions or holidays, delivery time may be slightly longer
- As we ship from Sweden, some orders to Norway may be subject to customs processing at the border [CONFIRM: clarify VOEC registration/import VAT handling with accountant before publishing]
Package Tracking: Once your order has been shipped, you will receive an email with a tracking link, allowing you to follow your package.
Unclaimed Packages: If a package is not collected within the shipping carrier's specified deadline, it will be returned to us. An administration fee of 230 NOK will be charged for unclaimed packages. Unclaimed packages are not covered by the right of withdrawal.
Transit Damage and Delivery Errors: If your package or its contents are damaged upon delivery, please contact us immediately: 📧 info@felora.dk. Attach photos of both the outer packaging and the damaged product. Incorrect or missing products will be replaced at no extra cost.
Our Responsibility: Felora is responsible for the item until delivery. In case of transit damage, we will arrange for a replacement item or a refund.
Contact: Felora 📧 info@felora.dk